Our Team

Muhammad Faisal Shahid – Chief Executive Officer

Muhammad Faisal Shahid is the forward-thinking Chief Executive Officer of ISquare BPO, where he provides strategic direction and inspires innovation to ensure the company’s continued success. With a strong background in finance, economics, and international relations, he brings a unique combination of technical expertise and global perspective to his leadership role.

His academic achievements include a Postgraduate Diploma in Accounting and Finance, dual Master’s degrees in Economics and International Relations, and a Bachelor’s degree in Economics. This multidisciplinary foundation enables him to view business challenges holistically—balancing financial precision with strategic insight into global markets and economic trends.

Faisal’s professional journey spans multiple industries, including construction, education, media, hospitality, and medical, providing him with a multidimensional perspective on organizational dynamics and market behavior. This cross-sector exposure has enabled him to develop a nuanced understanding of diverse business ecosystems, regulatory frameworks, and consumer expectations. Leveraging this breadth of experience, he is able to synthesize best practices across industries, craft adaptive strategies, and deliver solutions that are not only aligned with client needs but also resilient in the face of evolving global challenges—ultimately driving sustainable growth and long-term value creation.

As CEO, Faisal has successfully led I Square BPO through a phase of rapid expansion, strengthening its reputation for excellence in accounting, customer support, data management, and back-office operations. He is deeply committed to leveraging technology, talent, and process optimization to deliver efficient and scalable solutions for clients across industries.

Beyond operational excellence, Faisal is recognized for his entrepreneurial mindset and people-centric leadership style. He fosters a culture of innovation, accountability, and continuous improvement within the organization, ensuring that every team member is empowered to contribute to the company’s long-term vision.

Vision: Faisal’s vision is to establish ISquare BPO as a global leader in business process outsourcing, recognized for innovation, reliability, and client-focused solutions. He is driven by the goal of transforming outsourcing into a value-creating partnership—one that not only supports business growth for clients but also creates meaningful opportunities for employees and delivers positive impact to the wider community.

Hammad Sarwar – Head of Accounting, Pakistan

At ISquare BPO, our finance operations are led by Hammad Sarwar (ACCA), a highly accomplished accounting professional with a wealth of experience in financial reporting, compliance, and team leadership.

Professional Background: Hammad is a qualified member of the Association of Chartered Certified Accountants (ACCA) and has built a strong career spanning both corporate and academic sectors. His past roles include:

• Director of Education – Tabani’s School of Accountancy (TSA): Provided strategic leadership in accounting education, trained and mentored future finance professionals, and delivered specialized courses in Financial Reporting (FR) and IFRS.
• Corporate & Audit Expertise: Worked with diverse organizations on financial audits, IFRS-based reporting, and compliance frameworks, gaining hands-on knowledge of accounting challenges across industries.
• Trainer & Mentor: Conducted professional workshops, orientation programs, and coaching sessions that empowered hundreds of accounting students and young professionals.

Role at ISquare BPO: As Head of Accounting, Hammad leads the company’s financial operations with a focus on:

• Delivering accurate and transparent financial reporting.
• Ensuring compliance with international accounting standards.
• Driving efficiency and accuracy in day-to-day accounting functions.
• Supporting management with reliable financial insights for decision-making.
• Mentoring and developing a skilled in-house accounting team.

Leadership Philosophy: Hammad believes in combining technical expertise with mentorship, creating a work culture where financial excellence, innovation, and professional growth go hand-in-hand. His leadership ensures that ISquare BPO’s accounting department operates not only as a support function but as a strategic partner in business growth.

Hussain Tahir Ali – Head of Accounting, Australia

Hussain Tahir Ali is a valued member of our Accounting team in Melbourne, Australia, bringing strong expertise in financial management, reporting, and compliance. He holds a Bachelor’s degree in Accounting and Finance and has gained extensive professional experience across key areas of accounting and business operations.

Over the years, Hussain has specialized in financial reporting, payroll management, budgeting, tax preparation, and reconciliations, building a solid foundation in both local and international accounting practices. His analytical mindset, attention to detail, and problem-solving skills enable him to deliver accurate and reliable financial insights that support effective decision-making.

In addition to his technical skills, Hussain is recognized for his professional integrity, collaborative approach, and ability to simplify complex financial data for management and stakeholders. He takes pride in ensuring compliance with accounting standards while also driving efficiency in day-to-day operations.

With his qualifications, experience, and commitment to excellence, Hussain plays an essential role in ensuring transparency, efficiency, and trust across all financial operations within the organization. His contributions help strengthen the company’s financial performance and support its long-term growth objectives.

Syed Zeeshan Ahmed – Head of Administration

Syed Zeeshan Ahmed is the Head of Administration at ISquare BPO, bringing with him more than 10 years of professional experience in managing and streamlining administrative operations. He plays a vital role in ensuring smooth day-to-day functioning by coordinating resources, optimizing processes, and maintaining a productive work environment that supports the company’s growth.

With over a decade of expertise, Zeeshan has developed strong capabilities in operations management, team supervision, compliance, and organizational planning. His leadership ensures that all administrative functions align with the company’s broader objectives, enabling efficiency, transparency, and reliability across the organization.

Known for his problem-solving abilities, attention to detail, and people-oriented approach, Zeeshan is instrumental in fostering a positive workplace culture while ensuring that operational excellence remains at the core of ISquare BPO’s success. His dedication and experience make him a trusted pillar of the company’s leadership team.

Ali Kamal Rizvi – Head of Content Development & Human Resources

Ali Kamal Rizvi leads Content Development and Human Resources at I Square BPO, where he combines creativity with people management to strengthen both the company’s communication and its workplace culture. He plays a dual role—overseeing the creation of engaging, impactful content while also driving HR strategies that support employee growth, development, and retention.

With extensive experience in content strategy, training, talent management, and organizational development, Ali ensures that ISquare BPO’s internal and external communications remain clear, professional, and aligned with business goals. At the same time, his HR leadership focuses on building strong teams, fostering a positive work culture, and implementing people-centric policies that enhance productivity and employee satisfaction.

Ali is recognized for his innovative approach, leadership skills, and ability to bridge creativity with organizational needs. His contributions ensure that ISquare BPO not only delivers value to its clients but also nurtures an engaged and motivated workforce, ready to support the company’s long-term vision.

Muhammad Yaseen – Head of MIS & IT Support

Yasin serves as the Head of MIS and IT Support at ISquare BPO, where he leads the design, development, and implementation of Management Information Systems (MIS) and IT solutions for clients. His expertise lies in transforming complex data into simplified, actionable insights that empower businesses to improve decision-making, enhance efficiency, and achieve sustainable growth.

With extensive experience in data management, reporting frameworks, system automation, and IT infrastructure support, Yasin has successfully developed customized MIS models for clients across different industries. His solutions are designed not only to provide transparency and control but also to improve operational performance and scalability.

In his role, Yasin also oversees end-to-end IT support services, ensuring clients benefit from secure, reliable, and seamless technology operations. His proactive approach includes identifying potential challenges before they arise, implementing preventive measures, and maintaining high standards of system integrity and compliance.

Known for his technical acumen, innovation, and client-centric mindset, Yasin bridges the gap between technology and business needs. His ability to tailor MIS and IT support to each client’s unique requirements makes him a key driver of ISquare BPO’s reputation as a technology-enabled outsourcing partner.

Muhammad Ali Moosa – Head of Sales & Marketing

Muhammad Ali Moosa leads ISquare BPO’s Sales and Marketing division, where he plays a pivotal role in client onboarding, relationship management, and business growth. His focus is on ensuring that new clients are seamlessly integrated into the company’s processes while being fully equipped with the knowledge and resources to maximize the value of ISquare BPO’s services.

With a strong background in business development, sales strategy, and marketing initiatives, Ali Moosa is responsible for identifying new opportunities, strengthening client relationships, and expanding the company’s market presence. He works closely with clients to understand their needs, align solutions, and deliver a smooth onboarding experience that builds trust from the very first interaction.

Ali Moosa’s leadership combines strategic vision with hands-on execution, making him instrumental in driving ISquare BPO’s growth journey. His ability to communicate the company’s value proposition, create impactful marketing campaigns, and foster long-term partnerships ensures that ISquare BPO continues to strengthen its position in a competitive outsourcing landscape.